Pankaj Bhargav

Managed end-to-end cloud migration and modernization engagements across Azure, Microsoft 365, AVD, Azure Arc, Defender for Cloud, and Microsoft Fabric platforms.

Led multiple enterprise customer engagements simultaneously, ensuring successful delivery within schedule, scope, quality, and business objectives.

Served as the primary liaison between customers, Microsoft stakeholders, and executive leadership teams to ensure alignment and facilitate project success.

Delivered executive-level reporting on overall portfolio health, customer adoption, project risks, commercial impact, and business outcomes to drive strategic decisions.

Managed customer escalations and facilitated resolution of technical and operational blockers through effective cross-functional collaboration, maintaining project momentum.

Led end-to-end delivery of cloud transformation and digital experience programs, managing scope, schedule, budget, resources, risks, and business outcomes for global stakeholders.

Directed digital transformation initiatives including Adobe Experience Cloud implementations and Boomi integrations to improve operational efficiency and business value.

Championed Identity and Access Management (IAM) modernization leveraging Azure AD, SailPoint, SSO, MFA, RBAC, and access governance frameworks to strengthen security and compliance.

Enabled DevOps, automation, and AI adoption through CI/CD implementation and release management, driving continuous improvement initiatives.

Established project governance frameworks encompassing RAID management, KPI dashboards, and executive reporting to ensure compliance and portfolio performance reviews.

Led 24x7 infrastructure operations and technical support teams, ensuring SLA compliance and timely incident resolution across global environments.

Administered enterprise identity and access management solutions including Active Directory, Microsoft 365, IAM, MFA, and Zero Trust, enhancing security governance controls.

Led endpoint management and security initiatives for over 300,000 global users, including LANDesk administration, patch management, and vulnerability remediation.

Managed network infrastructure monitoring and troubleshooting utilizing SolarWinds, LogicMonitor, and Meraki, ensuring maximum availability and performance optimization.

Improved service delivery performance by 30% through ITIL-based process optimization, governance standardization, and operational excellence initiatives.

Performed server administration, monitoring, and maintenance activities including CPU, memory, disk utilization, services, and uptime management.

Managed incident, problem, change, and service request lifecycles by analyzing technical issues and coordinating cross-functional teams.

Oversaw enterprise backup and recovery operations using Symantec/Veritas technologies, including backup administration and disaster recovery testing.

Provided advanced technical support to end-users, resolving complex hardware and software issues efficiently.

Administered and maintained desktop systems, ensuring optimal performance and security compliance.

Managed user accounts and access permissions, ensuring adherence to security protocols and policies.

Provided initial technical support to users, troubleshooting and resolving common desktop-related issues.

Assisted with software installations, configurations, and basic hardware maintenance.

Documented support requests and resolutions, contributing to knowledge base improvements and efficient service delivery.